1. Introduction
The Tenant Resource Center ("TRC", "we", "our", or "us") is committed to safeguarding the privacy and confidentiality of individuals who visit our website, contact our hotlines, or utilize our housing counseling and mediation services. This Privacy Policy explains what personal information we collect, how it is used, and the measures we take to protect your data.
2. Information We Collect
We collect information you voluntarily provide to us when seeking housing counseling, requesting presentations, subscribing to our updates, or contacting our team. This may include:
- Contact information (name, email address, phone number, physical mailing address).
- Rental and housing details pertinent to your consultation (landlord name, lease dates, notice types, dispute summaries).
- Demographic data required by public grant providers, aggregated anonymously to demonstrate community reach.
3. How We Use Your Information
Your information is strictly used to deliver housing counseling, assess eligibility for emergency rental relief, facilitate mediation sessions, and communicate updates about our programs. We do not sell, rent, or trade your personal information to third parties or commercial entities.
4. Data Security
We employ modern administrative, physical, and technical safeguards to protect your personal information against unauthorized access, loss, or disclosure. Client intake files are stored on encrypted, access-restricted servers.
5. Contact Us Regarding Your Privacy
If you have questions about this Privacy Policy, wish to review the information we have on file, or request its deletion, please contact our administrative office at privacy@tenantresourcecenter.org or call 608‑257‑0006.